1 in Fire Stainless Cutlery 2 Piece Paring Chef Set Knife Box, you will be asked to change it, depending on the size of the order.Forged Industry No. A physical address is needed to send the products as we use a courier service. A 7-day Guarantee is applied to all products. Please allow between 2 and 5 working days for delivery. Once confirmation is received, this will be updated to "Processed" Waiting for Payment Confirmation: This is the default status for all orders that are made with the Internet Transfer.
Shipped: Once it has been given to the courier company, you will be provided with a tracking number in order to track your package with the couriers.Ĭancelled: Normally used if the customer has requested the order to be cancelled, or no payment was received via Internet Transfer/Cheque order.įraud: If the order is deemed to be part of a Fraudulent action, the order will be updated to "Fraud" and the transaction will be reversed.Īwaiting Stock: Some of the time, an item will be out of stock, it will be put onto Back-Order until the new stock items arrives. This does not mean the order has been given to our Courier company, merely that it is in our Mail Ordering System awaiting to leave dispatch. If this is the status, you can call Customer Care to track the order. Processing: The order has been entered into the Homemark Mail Ordering System and a new ref. This means that the order is still waiting to be worked on. Received: Is the default status for new orders. Delivery charges for furniture is based on each individual sale depending on the area. This is ONLY for orders placed on the internet and does not relate to orders placed via phone.
A 7 Day Money Back Guarantee is afforded on all products.Īll orders placed which are over R400 arrive free of delivery charge. If you want to return a product, you will have to send it into our Head Office in Wynberg in order to get a refund. ** THIS INCLUDES NAMIBIA ** Please do not try to register if you are not within the South African border. If you are outside of South Africa, your order will be cancelled. We do not deliver any products outside of South Africa. The warranty will NOT cover defects resulting from alteration, accident, misuse, abuse or neglect. However, the warranty DOES NOT apply with respect of products damaged by unreasonable use or by use for which the product is NOT intended. Homemark (Pty) Ltd warrants the product to be free of any defect in materials and workmanship for a period of 6 months from the date of purchase (“Warranty”).
There is a charge applicable which differs from model to model to replace straps and / or cracked screens and / or any other defect resulting from alteration, accident, misuse, abuse or neglect. Note that the warrantee will NOT cover defects resulting from alteration, accident, misuse, abuse or neglect which includes cracked screens and / or damaged straps and / or any other defect resulting from alteration, accident, misuse, abuse or neglect. Additional repair kits are available in our direct stores nationwide. Homemark DOES NOT repair punctures as a repair kit is provided. Homemark DOES NOT respray the coating under any circumstances. Repairs in respect of products damaged by unreasonable use or by use for which the product is NOT intended and defects resulting from alteration, accident, misuse, abuse or neglect CANNOT be collected (should you (customer) insist, then you (customer) will be liable for ALL costs).ġ4 Days Money Back thereafter item is to be booked for a repair (see “warranty against defects”).ġ4 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).ġ4 Days Money Back IF Unopened NO Repairs is applicable – pertaining to all Hygienic itemsġ4 Days Money Back IF Unopened NO Repairs is applicable. NO items will be collected unless accompanied by the following:Ī note explaining the reason for the return and / or the manufacturing fault
NO hygiene products can be returned if the packaging has been opened per Public Health Policy. Hygiene products, toiletry products, bathroom products, body braces, foam cushions, wheelchair cushions, stockings, splints and products that come in contact with the body cannot be returned - they are single use patient items. Hygiene products which relate to personal hygiene and self-care are generally non-returnable. Under Regulations, 28(3)(a) Consumer Contracts you can refuse returns of items that were sent out sealed for hygiene reasons if they come back unsealed. This change precipitates us NOT being able to exchange or accept returns of any Hygiene Products that have been opened.
IMPORTANT ANNOUNCEMENT: As a result of the COVID-19 pandemic, we have found it necessary to update our Hygiene Policy as we attempt to do our part to stop the spread and protect our clients.